indo-pacific sea farms
Acclimation and Live Arrival Guarantee

Acclimation Procedure for Newly Arrived Specimens
Applies to all ipsf.com specimens except Tang Heaven and other MacroAlgae
species, which may be added directly.

1.

Float the sealed bag in aquarium for 15 minutes to equalize temperatures.

2.

Partially open bag (doing so earlier depletes dissolved oxygen).

3.

Add 1 cup of aquarium water to the bag.

4.

Wait 15 minutes.

5.

Release the specimen(s) into the tank and discard seawater in the bag.

6.

Important: For the following items, specimens PLUS seawater in bags should be added to the tank: Live Sand Activator, WonderMud, MiniStars, Reef Amphipods and Reef Plankton.

7.

To examine and count MiniStars prior to adding to aquarium, place specimens and seawater in a clear bowl with a BLACK background underneath. Make certain that no specimens are left clinging to the inside of the shipping bag.

8.

To examine and count Reef Amphipods, Reef Plankton, Mama Mia Worms or Baby BristleWorms, place specimens and seawater in a clear bowl with a WHITE background underneath.

9.

Important: To examine WonderMud, place first in bowl with BLACK background, then a WHITE background. You will not see all of the life forms in WonderMud with the naked eye unless it is viewed from above against contrasting backgrounds! For best results, view contents of WonderMud with a household magnifying glass, or under low (10X-20X) power with a binocular dissecting microscope!

10.

N-Reducer requires no acclimation and should be added directly to your tank, refugium or sump.



Live Arrival Guarantee
We guarantee that every specimen you have purchased from us will arrive alive and remain alive for at least 5 days after leaving our farm.
If your specimen does not arrive alive or if it dies within 5 days of leaving our farm, we will replace it FREE (excluding packaging & shipping). The following conditions apply: .

1.

You MUST accept delivery of your order immediately upon its arrival.

2.

Even if your order arrives late or in an apparently damaged condition, DO NOT refuse to accept delivery of the box!

3.

IPSF assumes no liability for losses, claims or damages if you (or anyone at your address) refuses delivery, or if you instruct Fedex to return your unopened box to IPSF. Taking either of these actions voids our guarantee.

4.

We reserve the right not to accept future orders from any party that has refused delivery of a prior IPSF shipment.

5.

You must acclimate the new arrivals according to our procedure (below) even if they are not moving or appear to be dead. Note that specimens which appear dead will frequently recover quickly when acclimated!

6.

Lack of movement should not be interpreted as death, as it can be caused by the depressed pH of the shipping water, or chilling, and is frequently reversible.

7.

Do not assume that cool water in the shipment bags will injure or kill the livestock.

8.

Your water quality must be adequate (Ammonia 0, Nitrites 0, pH 8.2-8.4, Specific Gravity 1.021-1.025, Temperature 75F-80F).


lPSF assumes no liability and offers no guarantee for shipments that are lost or delayed as a result of incorrect or incomplete addresses as sent to us by customers. Please triple check the delivery address and phone number you submit to us.

If You Experience A Loss:
* Notify us by e-mail. Return the specimen(s) by U.S. Priority Mail to:
IPSF, 73-4460 Queens Hwy, Suite 107, Kailua-Kona, HI 96740.
* Returns must be securely sealed in at least 3 plastic bags within a sealed shipping box.

Boxes must be postmarked within 24 hours of death and not more than 7 days after leaving our farm. We will replace the dead specimen(s) PLUS allow a credit of $3.00 toward return postage. This guarantee applies to the original shipment only, not replacement items. Shipping and box charges are not included in this guarantee. Sorry, credit cards cannot be credited for losses.

Copyright 1997-2014 Indo-Pacific Sea Farms / All Rights Reserved. The text and photographs contained on the ipsf.com web site may not be published, broadcast, rewritten or otherwise distributed without the prior written authority of Indo-Pacific Sea Farms. Listed prices and shipping rates apply only to orders submitted online from our Order Page, for shipment to the U.S. mainland. Sorry, we do not ship to Hawaii or Alaska.

Sorry, we do not ship outside the mainland USA or to any international destination. We do not sell wholesale, nor from the farmgate. Consultation is by appointment only; sorry, we do not give farm tours at this time.

The following are trade marks or service marks of Indo-Pacific Sea Farms: Trocus Grazers, SandBed Clams, MicroHermits, Live Sand Activator, Hawaiian Turbo Grazers, WonderMud, Tang Heaven, Sea Bunnies, N-Reducer, SurfZoneLive Sand, Live Sand Activator, Coralline Algae Booster, Live Reef Plankton, Reef Amphipods, MiniStars, Feathery Caulerpa, ReefWorms, Mama Mia Worms, Reef Tank Tuneup, Strombus Grazers, Tuneup Crew, Indo-Pacific Sea Farms, Certified Captive Bred, Coral Heaven and ipsf.com